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THIS POLICY IS NOT A WARRANTY. REFER TO THE Always On UPS Systems Inc. (Always On) LIMITED WARRANTY FOR INFORMATION CONCERNING THE WARRANTY FOR YOUR Always On PRODUCT. THE LIMITATIONS AND CONDITIONS CONTAINED IN THIS POLICY DO NOT AFFECT THE TERMS OF THE WARRANTY. The Equipment Protection Policy is valid in the USA and Canada only for 120 Volts Single Phase Products. If your electronic equipment is damaged by power line transients, while directly and properly connected to a standard Always On product covered by our Equipment Protection Policy (connected equipment), and if all of the remaining conditions specified below are met, Always On will, at Always On's sole option, during the period specified below only, replace the Always On Product and either (a) pay for (pre-approved) the repair of the connected equipment, or (b) reimburse you for the fair market value, as determined by the current price list of the Boston Computer Exchange (or equivalent), of the connected equipment, in an amount not to exceed the dollar amount stated below, if Always On determines that the damage was caused by the failure of the Always On product to protect against power line CATV line transients. Power line transients that Always On products have been designed to protect against, as recognized by industry standards, include spikes and surges on the AC power lines. Protection from telephone line transients applies only to Always On products which offer modem protection, and in cases in which such protection is available, the telephone service equipment must include a properly installed and operating primary protection device at the service entrance (such devices are normally added during telephone installation) in order to be covered for telephone line transients. Protection of CATV (cable television) connected equipment from transients applies only to Always On products which offer such protection, and in such cases, the CATV service must be properly grounded according to the codes set forth in the National Electrical Code (NEC) in order to be covered for CATV transients. Protection from data line transients applies only to Always On UPS products, which offer data line protection. Always On reserves the right to determine whether the damage to the connected equipment is due to Always On product failure by requesting that damaged equipment be sent to Always On for inspection. This policy is in excess of, and applies only to the equipment provided by, other sources, including, but not limited to, any manufacturer's warranty, extended warranty coverage and homeowners insurance. In instances where other insurance coverage applies, Always On's warranty is secondary. Equipment Protection Policy Dollar and Period Limits For customers that meet the qualifications and conditions set forth in this policy, Always On will provide reimbursement (cost of repair or replacement at fair market value) during the warranty time limits and up to the dollar amounts stated as follows:
Note 1: Lifetime period is the life of the product while owned by the original purchaser (you or purchaser). Other period limitations are from the date of purchase. |
Eligibility for coverage under the Equipment Protection Policy: 1. You must register the product by returning to Always On the warranty card provided with the product within 10 days of purchase. All information must be filled in correctly. 2. All connected equipment must be UL or CSA approved. 3. The Always On products must be plugged into properly wired and grounded outlets; no extension cords, adapters, other ground wires or electrical connections may be used in conjunction with the standard Always On 120 Volt products. The installation must not include power protection products made by any other manufacturer other than Always On. The installation must comply with all applicable electrical and safety codes set forth pursuant to the must current National Electrical Code (NEC). 4. Any claim under the Equipment Protection Policy must be made within 3 days of the date of alleged damage to the connected equipment. 5. The Equipment Protection Policy covers only standard Always On 120 Volt products used in the United States or Canada. What is not covered under the Equipment Protection Policy: 1. DAMAGE TO ELECTRONIC EQUIPMENT RESULTING FROM TRANSIENTS ON DATA LINES IS NOT COVERED UNLESS THE UPS OR SURGE PRODUCT OFFERS SUCH PROTECTION. 2. Restoration of lost data and reinstallation of software are not covered. 3. This policy does not cover damage from a cause other than AC power line transients, except for damage due to data line, telephone or CATV transients, which is covered only if the Always On product offers such protection and the unit is properly utilized. 4. In addition, the following are expressly excluded from coverage: 5. DAMAGE CAUSED BY FAILURE TO PROVIDE A SUITABLE INSTALLATION ENVIRONMENT FOR THE PRODUCT (INCLUDING, BUT NOT LIMITED TO, LACK OF A PROPER SAFETY GROUND). 6. Damage caused by the use of the Always On product for purposes other than those for which it was designed. 7. Damage caused by accidents, or disaster such as fire, flood, wind, earthquake, war, etc. 8. Damage caused by abuse, misuse, alteration, modification or negligence. 9. This policy is null and void if, in Always On's view, the Always On product has been tampered with or altered in any way. 10. EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, IN NO CASE SHALL Always On BE LIABLE UNDER THE TERMS OF THIS POLICY FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR MULTIPLE DAMAGES ARISING OUT OF THE USE OF THE Always On PRODUCT, OR DAMAGE TO THE CONNECTED EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH A CLAIM IS BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE OF THE Always On PRODUCT OR THE CONNECTED EQUIPMENT OR ANY OF THE CAPITAL COSTS OF ANY SUBSTITUTE EQUIPMENT, FACILITIES OR OTHER SERVICES, DOWNTIME, THE CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, OR INJURY TO PROPERTY. |
Submitting an Equipment Protection Policy Claim: 1. If all of the conditions for coverage are satisfied, call the Always On customer service department at (250) 491-9777 Ext.#209 and obtain an EPP RMA (Equipment Protection Policy Returned Material Authorization) Number. Always On will forward a Equipment Protection Policy claim form, which must be completed and returned within 3 days. 2. The RMA number must be marked and visible on the packaging of the Always On product you are returning. 3. Pack the Always On product in its original packaging (or request packing materials from Always On if the packaging has been discarded). Enclose the completed equipment protection policy claim form and a copy of your sales receipt for the Always On product in the box. 4. Ship the product (one way shipping charges paid by you
to: 5. Always On will evaluate the product to determine its level of functionality. Always On will examine the product for evidence of damage from AC power line transients (data line, telephone line or CATV transients, if applicable). Always On will send to the customer a report summarizing the tests performed and results. (A) If the returned product shows evidence of damage from power line transients (data line, telephone line or CATV transients, if applicable), Always On will request that all connected equipment for which an Equipment Protection Policy claim has been submitted, be sent for evaluation to either Always On or an authorized service center. If it is determined that the connected equipment has been damaged from AC power line transients (data line, telephone line or CATV transients, if applicable), Always On will, in its discretion, either authorize you to have the equipment repaired or reimburse you for the fair market value of the damaged equipment, up to the dollar limits stated above. Please save the damaged connected equipment or all damaged parts. (B) If it is found that the equipment shows no damage or that the damage was caused by other than power line aberrations, the claim will be disallowed. 6. If you are authorized by Always On to have the connected equipment repaired, the repair must be performed at a service center that is authorized by the manufacturer of the connected equipment. Always On reserves the right to contact the authorized service center directly, to discuss repair costs and damage to the connected equipment, and reserves the right to request that the service center forward the connected equipment or components of the connected equipment to Always On for inspection. Please instruct the service center to save all damaged parts. 7. Always On will, after determining that the damage was caused by the failure of the Always On product to protect against AC power line transients (data line, telephone line or CATV transients, if applicable) issue payment to you, in its sole discretion, for either costs of repair or the fair market value of the connected equipment, up to the dollar limits stated above. Always On also reserves the right to require you to transfer title and deliver the connected equipment to Always On if it chooses to reimburse you for the fair market value of the connected equipment. 8. Unless modified in writing and signed by Always On and you, the terms of this policy are understood to be the complete and exclusive agreement between the parties, superseding all prior agreements, oral or written. No employee of Always On, or any other party, is authorized to make any representation beyond those made in this agreement concerning the Equipment Protection Policy. |